FAQ

You can browse our collection on www.ribbonandgifts.in, select your desired products, add them to your cart, and proceed to checkout where you’ll enter your shipping details and payment information.

We accept all major credit/debit cards and other popular payment methods available in India. Payment must be made at the time of purchase.

All prices are listed in Indian Rupees (₹) and include applicable taxes. Shipping fees may apply depending on your order value and a platform fee of Rs.11.

• Free shipping on all orders above ₹800. • ₹59 shipping fee for orders below ₹800.

We partner with leading courier companies including Bluedart, Delhivery, Xpressbees, Shadowfax, and others depending on your location and order details.

Once shipped, you’ll receive an email/SMS with: • Tracking ID. • Courier company name. You can track your order on the respective courier company’s website using this ID.

While we achieve on-time delivery 92% of the time, occasional delays (about 2% of orders) may occur due to operational challenges, local festivals, or natural disturbances. We appreciate your understanding in such cases.

• Personalized gifts: Cannot be cancelled under any circumstances. • Non-personalized gifts: Can only be cancelled before packed for shipping. • If cancellation is possible, a 2% payment gateway charge will be deducted from your refund.

We do not offer refunds but will replace your gift if: • The product arrives broken/damaged. • You receive the wrong item. You must notify us within 2 days of delivery with order id and unboxing video of the issue.

Check with neighbors/security first, then contact us within 48 hours of the delivery status update. We cannot raise complaints with couriers after this timeframe.

We strive for accuracy, but colors may vary slightly due to screen settings. Product descriptions are provided to the best of our ability.

Contact us immediately (within 2 days) at support@ribbonandgifts.in or WhatsApp +91 8276070710 with order details and photos for replacement.

We collect only necessary information to process your order and improve your shopping experience. Your data may be shared with couriers and payment processors as needed to fulfill your order.

We do not store credit card information. All payments are processed through secure payment gateways.

You can create an account during checkout or through the registration page. This allows you to track orders and manage personal information.

Use the “Forgot Password” link on the login page to reset your password via email.

Email: support@ribbonandgifts.in. WhatsApp: +91 8276070710. Business Hours: 10 AM–7 PM IST, Monday–Saturday

Ribbon And Gifts operates from India and serves customers nationwide. Our registered office is in Hooghly, West Bengal.